This policy applies to payments made through AnnSetu. It does not reduce any right or remedy available under applicable law. Food pickup and ordinary meal-delivery requests are free and therefore do not create a payment refund.
Failed or duplicate payments
A failed payment does not create a membership, Moment or advertising campaign. If money is debited but confirmation is not received, contact us with the transaction reference. Duplicate verified charges will be investigated and the duplicate amount will be refunded.
AnnSetu Moments and physical fulfilment
You may request cancellation before meal procurement, preparation or fulfilment is committed. Once fulfilment has started, cancellation or refund depends on the work and non-recoverable costs already incurred. If AnnSetu cannot fulfil the Moment, the unfulfilled amount will be refunded or, with your express agreement, rescheduled.
AnnSetu+ and partner payments
Any renewal, duration and cancellation terms are shown before payment. Unless the checkout expressly states that a plan renews automatically, it will not renew automatically. Refund eligibility depends on whether the paid physical-service period or partner fulfilment has begun, subject to applicable law.
Advertising purchases
Advertising campaigns are reviewed before going live. A rejected campaign may be corrected, rescheduled or refunded according to the checkout terms. Refund requests for iOS in-app purchases are handled through Apple under Apple’s policies. Other advertising payments are handled by the payment provider shown at checkout.
Rider payouts
Recorded eligible earnings are not a consumer purchase. Payout timing, verification, holds, reversals and corrections follow the Rider Terms and applicable payout-provider checks. AnnSetu will not withhold verified eligible earnings except for a documented operational, fraud, legal or payment-processing reason.
Refund timing
Approved refunds are sent to the original payment method. Bank and payment-network processing times vary; after AnnSetu or the relevant store confirms a refund, it may take 5–10 business days to appear.
How to request help
Email info@annsetu.org or call +91 81530 04888. Include the registered phone number, transaction reference, amount and a brief explanation. Never send an OTP, card number or UPI PIN.