The AnnSetu Rider App is used by delivery partners ("riders") to collect surplus food and deliver meals for the AnnSetu platform. This policy explains what personal data the App collects from riders, why, who it is shared with, and the choices you have. We process personal data in accordance with the Digital Personal Data Protection Act, 2023 (India).
1. Data we collect
| Category | Details | Purpose |
|---|---|---|
| Identity & contact | Name, mobile number (verified via SMS OTP), city, vehicle details | Account creation, login, rider onboarding |
| KYC documents | Government ID and other verification documents/photos you upload during signup | Identity verification and onboarding approval, as required for platform safety |
| Live location | Precise GPS location while you are online or on an active route. Update frequency adapts to movement and delivery proximity. Location is not collected when you are offline | Assigning nearby routes, live tracking and ETA for consumers awaiting pickup/delivery, operational oversight |
| Route & work history | Routes accepted, stops completed, verification events, issues reported | Operating the delivery service, resolving disputes |
| Earnings & payouts | Per-route earnings, reward points, payout status and cycle | Calculating and paying what you earn |
| Device | Push notification token, app version | Route alerts and service notifications |
| Legal acceptance | Terms and privacy version, selected language, app version and acceptance time | Recording your Rider declaration and maintaining an audit trail |
2. How your data is shared
- Consumers: while you carry their active request, the consumer sees your first name, live location, and ETA. They do not see your phone number, KYC documents, or earnings.
- AnnSetu operations team: reviews KYC for onboarding, monitors active routes, and manages payouts through our internal admin dashboard. KYC decisions, payouts, and account status changes are logged with an audit trail.
- Service providers (data processors): Google Firebase and Google Cloud (authentication, database, storage and notifications), Google Maps and routing providers (navigation and ETA), Cashfree or another disclosed payout provider (bank verification and payouts), and our registered SMS gateway (OTP delivery). Each receives only what its function requires.
- We do not sell your personal data.
- Legal: we may disclose data where required by law or to protect the safety of users, riders, or the public.
3. Location — what you control
- Location is collected only while you set yourself online or have an active route. Going offline stops collection.
- Your live position is shared with the consumer only for the duration of their active request.
- You may decline the location permission, but the App cannot assign or track routes without it, so core rider features will not work.
4. Data retention
Account and KYC data are retained while your rider account is active and for the period required by law after closure. Earnings and payout records are retained per applicable financial and tax regulations. Route history is retained for operations and dispute resolution. OTP challenges are short-lived and expire automatically.
5. Security
Data is encrypted in transit. Database access is deny-by-default: your rider record is readable only by your authenticated account, KYC files are private to you and the operations team, and all sensitive writes (earnings, payouts, onboarding status, route completion) happen on our servers, not from devices.
6. Your rights and choices
- Access and correction: view and edit your profile in the App, or write to us for data you cannot edit yourself (e.g. KYC records).
- Account deletion: request deletion from Profile in the App or by emailing info@annsetu.org. We delete your profile, documents, and device tokens; earnings/payout records we must retain by law are kept only as required.
- Notifications: disable push notifications in device settings (you may miss route offers).
- Grievances: contact the AnnSetu Grievance Officer at info@annsetu.org or +91 81530 04888. We will acknowledge and handle the request under applicable law.
7. Eligibility
The Rider App is available only to individuals 18 years or older who complete onboarding verification.
8. Changes to this policy
We will post updates on this page and update the effective date. Material changes will be notified in the App.
Operator: THE SETU ECOSYSTEM (OPC) PRIVATE LIMITED · Ahmedabad, Gujarat, India · info@annsetu.org · +91 81530 04888